Thank you for shopping at soaraby.com. We want you to be completely satisfied with your purchase. Please read our Refund Policy carefully to understand your rights and our procedures.
1. Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must provide a receipt or proof of purchase.
To initiate a return, please contact us at support@soaraby.com with your order number and reason for the return. We will provide instructions on how to proceed.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@soaraby.com with details and photos if applicable.
4. Non-Returnable Items
Certain types of items are non-returnable, including:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made items
- Items marked as “final sale”
5. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company or bank — it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@soaraby.com.
6. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item, unless otherwise stated. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
7. Contact Us
If you have any questions about our Refund Policy, please don’t hesitate to reach out:
📧 support@soaraby.com